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Bio: Eric Krattenstein is the Chief Marketing Officer and Head Of Sales for Asset Based Lending, a private commercial lending firm that finances fix and flip investments for thousands of real estate investors each year. Prior to joining Asset Based Lending, Eric led a boutique marketing agency.
I can’t believe I’m about to share with you the simplest way I make money from helping any board, executive, management, team or other meeting.
My hope is that it will make you chuckle and see how it could work, more than it will make you snicker.
Before we start…
Are you someone who doesn’t like getting your picture taken at the Department of Motor Vehicles? Are you someone who doesn’t like the sound of your voice? Are you someone who becomes self-conscious whenever someone is recording or videoing you?
If you answered, “Yes,” to any or all of the above, there is a good chance that being self-conscious causes you to become slightly more self-aware and especially self-aware when you might be behaving in a way that might be embarrassing or cause people to judge you.
So here’s the deal. Or should I say… my deal.
CEO’s, founders, board chairmen and entrepreneurs work with me one on one to have conversations that result in their seeing or realizing things they never would have discovered had we not met and that are relevant and helpful to their success. I think I help them look inside their paradigm by my listening to them from outside their paradigm.
When I have asked them why our conversations are different and helpful, they tell me, “You listen to me and ask penetrating questions without any agenda and you are entirely non-judgmental. That causes me to lower my guard and say and think things I wouldn’t say and think elsewhere. All my other conversations are agenda-driven, and everyone has an agenda.”
My purpose in telling you the above is not to puff myself up or brag, but to set the stage for why, when and how, founders, board chairmen, entrepreneurs or senior managers ask me to attend meetings with their key people.
The leader of the group or team meeting has personally experienced making breakthroughs by virtue of conversations they have had with me. They turn to me when their group or team appears stuck and where their meetings are either unproductive, counterproductive or worse, rampant with conflict and desperately in need of something to break the logjam or create a breakthrough.
This leader sends out an email prior to the meeting that I will be attending the meeting as an observer to help it become more effective, efficient and productive. I am also told who will be attending the meeting ahead of time.
Prior to the start of the meeting, I introduce myself to each attendee by telling them my name, asking them theirs, reaching out and shaking their hand and looking deeply into their eyes in a way that makes a connection. That eye contact is something I have learned to do from nearly 40 years of being an interventional crisis psychiatrist and FBI/police hostage negotiation trainer (see video clip), and results in people feeling connected to me.
At the start of the meeting, the leader reiterates what he/she sent out in the prior email announcing that I would be attending, introduces me, and asks if I want to say anything.
I then respond as follows: “Hello everyone, I’m here to help this meeting be more efficient, effective, productive, participatory, on track, to complete the agenda and ensure every attendee knows what specific actions they will be accountable for after the meeting.
"To accomplish that, after what I am saying to you now, I will sit on the periphery, close my eyes and be expressionless — more zen like than comatose — for the entire meeting. What I will be doing is listening for flow, cooperation and collaboration and anything that gets in the way of those, including: people talking too much, talking too little, going off on a tangent and off track, interrupting others and anything else that prevents it from being a productive meeting.
“Also, I will not be reporting anything that I hear to anyone. In my experience of doing this, it appears to help meetings and participants be more clear, productive, respectful, cooperative and collaborative, because it causes everyone to be more aware of everything that makes the meeting productive and unproductive, a good use of time or a waste of time. More often than not, that group consciousness and group awareness spontaneously causes the meeting to self-correct. Companies bring me specifically in, because they tell me that that nobody in the company can play my role and also, I am considered a widely regarded expert in the area of listening. So unless, (leader’s name) has anything else to say, I will close my eyes and begin listening.”
Because this process smokes out into the open, the most distracting, derailing and counterproductive members of the group, the CEO often retains me for $5-10k/month (depending on how much I am used) and offers (anonymously) coaching by me to the members of the team. I don't tell the CEO who meets me — I just give an accounting of the hours used.
These team meetings often cause great discomfort in those who are the most disruptive and destructive to the proceedings and not infrequently causes them to seek me out, because they know that I am on to them and also causes them to realize that the other team members are on to them as well.
It's amazing how the power of my calmly listening with my eyes closed and being still can cause people who have something to hide to seek my help.